FAQs
A list of some of the most common questions submitted and current Support Announcements along with revisions to the DeepArmor products
- How to Whitelist Symantec Antivirus
- How to Whitelist Mcafee Antivirus
- How to Whitelist Microsoft Windows Defender
- Does DeepArmor Pickup Macros Running on the Computer in Real Time?
- How to Whitelist Folders on DeepArmor
- How do I uninstall DeepArmor from a Mac
- Deploying DeepArmor clients via CLI / Terminal
- Setting New Device Policy and Device Group
- How do I permanently black/whitelist a threat?
- How to restore a Quarantined File
- What information does DeepArmor send to SparkCognition Inc.'s servers?
- Can I use DeepArmor alongside my traditional AV product?
- Does DeepArmor require virus definition updates? How does the software work?
- Why doesn’t DeepArmor alert on the EICAR test virus?
- Can I run a scan of all my files and folders with DeepArmor?
- Are there threat types, like PDF files or malicious macros embedded in documents, that DeepArmor does not protect against?
- Does DeepArmor protect against malicious scripts or Java applets called by a Windows EXE but not executed in the EXE itself?
- Why is there no popup during a folder scan for detected items?
- Will this work even when the network is disconnected?
- What is DeepArmor Headless mode?
- How do I uninstall DeepArmor on Windows?